Terms and Conditions
PLEASE READ CAREFULLY:
1 Using your hair to make a wig
A wig is not like hair that grows from your head. It can look similar but not exactly the same. We use as much of your hair as possible in your wig. All ponytails contain some unusable hair. Most often we will add our own high quality human hair (matched to your color and texture) to complete the wig.
2 Scheduling & Deadlines
We do our best to meet deadlines. Sometimes delays can occur (such as holidays or customs delays). Times listed are for production only. Shipping times are additional. Please let us know in advance if you need the wig for a date specific event (such as a birthday or wedding). Completed orders must be paid in full before they are shipped.
NOTE: Ask us about ready-made wigs for purchase while you wait.
3 Payment Information
TROUBLE WITH ORDERING ONLINE: If you are having difficulty placing your order online please try the following...
a) Call 651-690-4100
b) Email us at CaringAndComfort@yahoo.com
...Leave your name, phone number, the best times to reach you, and a brief message.
NOTE: All payments must be paid in U.S. Dollars only.
4 Styling and Color Work
Your wig may need some additional cutting or styling to suit you once you try it on (even if you choose to get the Pro Cut & Style). If you go to a hair stylist: Use a professional and remind them it will NOT grow back. Have bangs cut longer than you want, then wear it a few days until they settle into place. We cannot be responsible for work done on your wig by others.
5 Cancelations, Returns & Exchanges
Custom orders are not returnable. In some circumstances exchanges or adjustments may be available. We follow your instructions. If you want changes, you may need to cover shipping and other costs for the changes. If you cancel or return your order there may be a 30-50% restocking fee.
FRAUD PROTECTION PROGRAM: We screen all received orders for fraud or other types of unauthorized or illegal activity. We reserve the right to refuse to process an order due to suspected fraud or unauthorized or illegal activity. If such is the case, we may reject your order or our Customer Service department may call you to confirm your order. We also reserve the right to cancel any accounts or refuse to ship to certain addresses. We take these measures to protect our customers as well as ourselves from fraud or other unauthorized or illegal activity.
CREDIT CARD CHARGEBACKS/DISPUTES: If you feel that you have somehow been billed incorrectly or there was a problem with your order, we encourage you to contact us first. We take theft of our merchandise very seriously. If you place a charge-back with your credit card company (on purpose or by mistake) for an order that you placed and received, there will be a $75.00 research fee charged to your account upon reversal of the charge-back by our merchant provider to cover our investigative expenses proving that you did make the purchase and that you did receive it.
COMMENTS, FEEDBACK, AND OTHER SUBMISSIONS: Caring And Comfort LLC welcomes your comments and feedback regarding this Web site, and Caring And Comfort products and services. Any information, materials, suggestions, ideas or comments sent to Caring And Comfort will not be treated as confidential, proprietary or trade secret information and, by submitting such information, you are granting Caring And Comfort an irrevocable and unrestricted license to use, modify, reproduce, transmit, display and distribute such information for any purpose whatsoever.
TYPOGRAPHICAL ERRORS: Prices, images and specifications are subject to change without notice. We do our best to be accurate, but occasionally mistakes may occur. Caring And Comfort LLC is not responsible for typographical errors, incorrect images, product descriptions and specifications. In the event a product is listed at an incorrect price, Caring And Comfort shall have the right to refuse or cancel any orders placed.
INDEMNIFICATION: You agree to indemnify, defend, and hold harmless Caring And Comfort LLC, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account. Caring And Comfort LLC reserves the right to make changes to its Web site and these disclaimers, terms and conditions at any time.
Revised May 2017. This information is a matter of record with the Better Business Bureau and our Merchant Credit Card Service provider.